► If you have placed an order but want to cancel it please contact our helpdesk on +31 (0)24 - 641 94 74 or send an e-mail to firstname.lastname@example.org. If the order hasn't shipped yet we will cancel the order and send you a credit note and refund you within 10 working days.
► If your order has shipped but you haven't received it yet you can refuse it when it is delivered. As soon as we receive the cancelled order we will send a credit note and refund the amount minus the shipping cost within 10 working days.
► If you have received the order please contact us within 7 working days for a return number (RMA number). The cost of shipping and returning the order are for the buyer. Always mention the RMA number on the box and include the invoice. The returned product must be complete and in the original packaging, as far as reasonably possible. If the product is incomplete, has signs of damage or use costs might be charged to repair or refurbish the product. The costs however will never be higher that the purchase value of the product.
► Exceptions are customized products that are produced to customer specifications and/or products that are BTO (Built-To-Order) like tablet and laptop trolleys, lockers, cupboards, recoilers, customised tablet enclosures etc. Also products ordered especially for the customer cannot be returned. After placing the order the agreement is final.
Steps for returning the item:
► Request an RMA number by e-mail or phone
► Please make sure that the product is packed so it cannot be damaged
► Return the order to:
► Return the package with proof of signature.
► After receiving the returned order we will issue a credit note and refund as soon as possible but at least within 10 working days.
If you wish to swap a product the same procedure as "Returns" can be followed. We will refund the original product and you can place a new order for the replacing product.
Is your product defect and is it covered by our warranty please see the section: Defects and Warranty.
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