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Security Display Solutions garantees that the delivered products comply with the requirements and standards one can normally expect and do not have any flaws or irregularities whatsoever.

Security Display Solutions will help you in case of a defect product. You will receive a limited 1 year warranty. It concerns a so called carry-in warranty in which the buyer is responsible for returning the defect item. We will send the repaired or replaced item back to you free from charges. In case of a defect within 7 working days after receipt we will replace the item free of any charges.

In the unfortunate case of a defect within warranty:

► Please contact our helpdesk by e-mail or phone first (+31 (0)24 - 641 74 94 / info@securitydisplaysolutions.com) so we can see if the problem can be solved by phone or mail. 

► If the issue cannot be solved we will issue an RMA number (Return Materials Authorization).

► Return the defect item to us and mention the RMA number on the package (Security Display Solutions, RMA: <your RMA number>, Heilige Stoel 6807, 6601 SV Wijchen, The Netherlands).

► Ship the package back to us with signature for receipt.

► As soon as we have processed you return we will inform you when you can expect the repaired item or replacement.

EXCLUDED FROM WARRANTY

Excluded from our warranty:

  • Damage due to dropping the product.
  • Damage due to moist, water, overheating and such.
  • Damage due to attempts to steal the protected product.